Last updated: August 4, 2026
Our return policy
We accept eligible returns requested within 30 days of delivery. Approved returns are issued as store credit only. We do not provide cash refunds or refunds to the original payment method, except where required by law.
Return eligibility
- The item must be unused and in the same condition in which it was received.
- The item must include its original packaging, components, and accessories.
- Proof of purchase from Dreams Edge Games is required.
- Gift cards, downloadable products, and items marked final sale are not eligible for return.
Start a return
Before mailing anything, email info@dreamsedgegames.com with your order number and the reason for the return. Please wait for return authorization and instructions.
Authorized returns should be mailed to:
Dreams Edge Games
PO Box 970541
Orem, UT 84097
Customers are responsible for return shipping costs. Original shipping charges are not included in store credit. We recommend using a trackable shipping service because we cannot guarantee receipt of a returned package.
Store credit
After we receive and inspect an eligible return, we will email you and issue store credit for the approved merchandise value. Store credit cannot be exchanged for cash or transferred, except where required by law.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, incomplete, or incorrect, contact us promptly at info@dreamsedgegames.com with your order number and photos when possible. We will review the issue and work with you on an appropriate replacement or other remedy.
Questions
Questions about returns can be sent to info@dreamsedgegames.com.